How to Use Active Orders (KDS)

How to Use Active Orders support guide step 1

Active Orders provides a Kitchen Display System-style view of orders that are still being handled.

Open Active Orders

  1. Select Orders from the navigation bar.
  2. Review the active-order counter beside Orders.
  3. Use the status filters to display:
    • All
    • Open
    • Started
    • Completed

Find and organize orders

Use the available controls to organize the page:

  • Search the visible orders with Search on page.
  • Sort by status and creation time.
  • Sort customers alphabetically.
  • Sort by order number.
  • Switch between Tile and List views.

Review an order

Each order shows its:

  • Customer or guest information
  • Order number
  • Creation time
  • Assigned user
  • Item count
  • Subtotal, tax, and total
  • Elapsed time
  • Current status

Select Expand to view the individual items and available actions.

Update the KDS status

  1. Expand the order.
  2. Select its current status.
  3. Choose the appropriate status:
    • Started when work on the order begins.
    • Completed when preparation is finished.

The order moves to the corresponding Active Orders filter.

Edit or manage an order

After expanding an order, use:

  • Pay to open the shared payment process.
  • Edit to return to the order for changes.
  • + More to access additional actions such as adding an image, signing, merging, or canceling the order.